Popular Services

Request hardware for a new employee, computer refresh (replacement) or need for additional hardware.

Faculty and staff can use this form to request assistance with copying a previous course to a new section in Blackboard.

This service is for reporting issues using or logging in to Blackboard.

Faculty who teach multiple sections of the same course in a semester can request to have their courses merged in Blackboard. This will allow the instructor to work in a single course without having to update multiple sections. Faculty will still need to manage multiple rosters in MyUSJ for submitting grades.

Submit a request for courses setup in Blackboard to sync to ExamSoft.

This service is for reporting issues using or logging in to Blackboard Collaborate.

Guidance on connecting a TV, gaming device, or smart device to wifi at USJ.

Report an issue with Blackboard enrollments (Faculty/Student)

Request access hub to USJ resources and applications

For general Slate changes.

Report issue with EdConnect application

This service can be used to request changes to the phone display and button mappings on your USJ Cisco phone.

Request assistance with Office 365 (examples: Outlook, Word, Excel, Powerpoint, Teams, Calendar etc.)

Report Suspicious Email

Request an Add, Change or Move to a USJ Phone

Assistance or issues using the Ambassador Course Material Adoption Tool (BookAT)

Assistance with Reset / Unlock of your USJ Password.

Support for Hardware Issues

This service is for reporting printing, scanning, or copying issues.

Request from Bursar Office to run eBill(s)

Move Equipment to New Location - related to office move

Submit a request to OIT to coordinate a training session

Schedule Cyber Security Training with USJ Information Technology

Add or Remove Door Access Permissions for a User or Access Level in a Building

Request institutional data for reports, self-studies and other projects.